Our Commitment
We want you to love every piece you receive from Blue Aura Fashion. If something is not quite right, we are here to help.
Change of Mind Returns — 14-Day Window
We offer a 14-day change-of-mind return policy. You have 14 days from the date you receive your order to request a return.
Eligibility for Change-of-Mind Returns
To be eligible for a change-of-mind return, your item must be:
• In the same condition as received — unworn, unwashed, and unused
• Free from perfume, deodorant, or any other scents
• With all original tags still attached
• In its original packaging
• Accompanied by your receipt or proof of purchase
Items Not Eligible for Change-of-Mind Returns
The following items are not eligible for change-of-mind returns:
• Custom or personalised orders
• Items that have been worn, altered, or washed
• Items returned outside the 14-day return window
Regarding sale and discounted items:
Sale or discounted items are not eligible for change-of-mind returns. However, if any item — including a sale item — is faulty, not of acceptable quality, or significantly different from its description, your rights under the Australian Consumer Law still apply and we will provide an appropriate remedy.
How to Start a Return
Please follow these steps to initiate a return:
• Contact us at support@blueaurafashion.com or WhatsApp +61 416 809 797
• Include your order number and reason for return
• Wait for our approval and return instructions before sending anything back
• Once approved, send the item to the address we provide
Please do not send items back without contacting us first. Unrequested returns will not be accepted.
Damages & Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at support@blueaurafashion.com or WhatsApp +61 416 809 797 so we can make it right.
For faulty or incorrect items, we will cover the cost of return shipping and provide a full remedy — including a replacement, repair, or full refund — in accordance with your rights under the Australian Consumer Law.
Sizing & Exchanges
We understand that sizing can vary, especially with traditional wear. If you would like a different size, the quickest option is to return your original item (subject to our eligibility criteria) and place a new order once the return is approved.
If you are unsure about sizing before purchasing, please do not hesitate to reach out — we are happy to help you find the right fit before you buy.
Return Shipping Costs
• Change-of-mind returns: Return shipping costs are the responsibility of the customer
• Faulty, damaged, or incorrect items: We will cover all return shipping costs
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome within 2 business days. If your return is approved:
• A refund will be processed to your original payment method within 3–5 business days
• Please allow additional time for your bank or card provider to post the refund
• If more than 7 business days have passed since approval and you have not received your refund, please contact us
Contact Us — Returns & Refunds
Email: support@blueaurafashion.com
WhatsApp: +61 416 809 797
We respond within 24 hours.
Blue Aura Fashion — Celebrating Culture, Delivering Quality
blueaurafashion.com | support@blueaurafashion.com | +61 416 809 797
Last updated: April 2026
